Effective from 2nd June 2025
These terms and conditions apply to all bookings and services provided by I Love to Pamper by Catherine. By making a booking, you agree to be bound by the following terms:
Appointments can be made online, by phone, in advance, or on the day if available.
Your therapist will aim to arrive a few minutes before the scheduled appointment.
Clients are expected to be ready to begin treatment at the agreed time.
In the rare event that a therapist is delayed by more than 1 hour, you are entitled to cancel the appointment and receive your deposit back.
A minimum of 24 hours’ notice is required to cancel or reschedule an appointment without incurring a fee.
Cancellations made with less than 24 hours’ notice will incur a £10 charge.
A £10 deposit is required to secure all advanced bookings.
A 10-minute grace period is permitted for late arrivals.
Any time beyond this will be deducted from your treatment duration.
Clients must inform the therapist of any allergies, skin sensitivities, or medical conditions that could affect the treatment.
A patch test must be carried out at least 24 hours prior to any treatment that requires one.
The therapist cannot be held responsible for any allergic reactions or sensitivities if prior information was not disclosed.
Consent forms must be completed before treatment. If information is not provided accurately, the business accepts no liability.
Clients are expected to behave respectfully at all times.
Any form of abuse or aggressive behaviour will result in immediate termination of the treatment.
The therapist reserves the right to refuse service in such cases.
All personal information shared with the therapist is treated as confidential and stored securely, unless disclosure is required by law.
If you do not wish for photos to be used for promotional purposes, please indicate this on your consultation card prior to treatment.
Accepted payment methods include cash, card, and valid gift vouchers.
A £10 deposit is required for all advance bookings.
Additional charges apply:
£10 surcharge for Sunday or bank holiday bookings
Minimum booking of £30 applies for appointments within a 1–3 mile radius
Any accidents or injuries must be reported and recorded in the therapist’s accident book, including the date, time, and nature of the incident.
Clients must complete a medical and contraindication form before receiving any treatment.
Patch testing is required at least 24 hours before any chemical-based treatments.
Clients under the age of 18 must be accompanied by a parent or guardian and have written consent to receive treatments.
Gift vouchers are available for purchase via the website or in person.
All vouchers are valid for 12 months from the date of purchase.
Vouchers are non-transferable and cannot be exchanged for cash.
Opened or unsealed beauty products are non-refundable.
If you are unsatisfied with a treatment, please speak directly with the therapist who will do their best to resolve the issue.
Treatment results may vary from client to client and satisfaction cannot be guaranteed.
Loyalty cards are valid for 12 months from the date of issue.
For any questions regarding these terms or your treatment, please contact Catherine directly at
